How can we help?

tazdan is a Libya-first money app. One account holds dinars, dollars and other currencies alongside digital assets like USDT, priced at the real (parallel-market) rate. You can send money by @handle, save toward goals, trade person-to-person with escrow and — in pilot — send money abroad. tazdan is pre-launch.

No. tazdan is a financial technology company. Services that need a licence — such as dinar deposits, payouts, transfers abroad and cards — will be provided with or through appropriately licensed partners.

Not yet. tazdan isn’t in the App Store or Google Play yet — it’s coming to iPhone and Android. Join the waitlist and we’ll tell you when you can get in.

Add your email to the waitlist. We’ll contact you as tazdan opens in your market. There’s no deposit and no commitment.

Arabic first, with proper right-to-left layouts, plus English, French, German, Spanish, Dutch, Russian, Turkish, Portuguese and Chinese.

Yes. There’s an in-app guide, and you can message tazdan support from the app’s chats.

In the app, under Verification. Level 1 is an ID document and a selfie holding it; level 2 is proof of address from the last three months; level 3 is proof of source of funds, such as a payslip or bank statement. Each level raises your limits.

Our team reviews documents by hand, so it can take a little while. The app shows your status while we check, and you keep your current limits during the review.

The Verification screen shows your live limits, when they reset and what the next level unlocks. If a payment would go over a limit, the app tells you before you confirm — never after you’ve entered a code.

Choose “Forgot password” on the sign-in screen. We’ll email you a 6-digit code to set a new one.

Yes. tazdan supports authenticator apps (TOTP). When you turn it on you get a recovery code — keep it somewhere safe and offline. 2FA is required for withdrawals to crypto networks.

Use your recovery code when you sign in. If you don’t have it, contact support — we’ll need to verify your identity before restoring access.

Yes. The app lists your trusted devices, and “Sign out other devices” ends every other session within one request. Biometric unlock only works on a device you’ve trusted.

Not yet. Phone verification is planned and switches on once our SMS provider is live. Email verification works today.

Yes, from the app or from our Delete your account page. Some records must be kept for a period the law requires, as our privacy policy explains.

Pick a contact, type their @handle or scan their QR code, enter the amount and slide to confirm. Transfers between tazdan users are instant and free.

Between tazdan users, instantly. Bank top-ups arrive once our team confirms your transfer, and bank withdrawals are paid out after staff approval. Withdrawals to a crypto network depend on that network — usually minutes.

A way to send money to anyone — even someone who isn’t on tazdan yet. Send by link, email or phone; the money is set aside from your balance, and the recipient claims it in the app, with a PIN if you set one. Links expire after 7 days by default, and you can cancel any unclaimed link to get the money back.

Share your @handle, your QR code or your public tazdan page. The payer never needs your IBAN or phone number.

Yes. Messages lets you chat with your contacts and send or request money in the conversation — payments show up as bubbles in the thread.

By bank transfer to a tazdan bank account shown in the app; our team confirms the transfer and credits your wallet. You can also receive digital assets at your own deposit address. Card and payment-gateway top-ups are planned.

To your bank account — payouts are approved by our team — or to a crypto network: Bitcoin, Ethereum (including USDT on ERC-20) or Solana. Crypto withdrawals need 2FA, are screened, and a new address waits 24 hours before its first use.

That’s step-up confirmation. For large payments, a new device or unusual activity, we ask for a fresh code by email or your authenticator app, or biometrics on a trusted device. It stops someone who has your password from moving your money.

Yes. Your full history is in the app, and you can download statements.

You choose a saved beneficiary, see the rate, the fee and exactly what they’ll receive, and lock the quote. We run compliance checks, then track the transfer step by step until it’s paid out. If a transfer is rejected, you’re refunded — including the fee.

It’s in pilot. The whole flow works in the app on sandbox rails, but no real money leaves tazdan until a licensed payout partner is live for each corridor.

Twelve corridors are built: Libya to and from the United Kingdom, the euro area, Egypt, Turkey, the UAE and Tunisia. Each opens separately, when its payout partner is ready.

A price that holds for a few minutes while you confirm. Once you’ve locked it, the rate, the fee and the amount your recipient gets won’t change.

Yes. Each transfer has a timeline — from checks to payout — and you’re notified as it moves.

Above certain amounts, the law requires us to check the source of funds and the purpose of a transfer. It protects you, your recipient and the corridor.

Dinars, dollars, euros, pounds and other major currencies, plus USDT and digital assets such as Bitcoin, Ethereum and Solana. What’s offered in each market depends on local approvals and partners.

Yes. Convert between your own wallets at the live rate; the app shows the rate you get and the amount before you confirm.

Yes — mainly as “digital dollars”, a bridge between local money and dollars, not as a speculative product. Buy and sell USDT with the rate and final amount shown before you confirm.

For withdrawals: Bitcoin, Ethereum (including USDT on ERC-20) and Solana. The app shows the deposit address for each supported network. Always use the network shown — a transfer on the wrong network can be lost for good.

A scheduled purchase — for example, a fixed amount of USDT every week — so you don’t have to do it by hand. It isn’t advice, and prices can go down as well as up.

The Portfolio view shows your fiat money and digital assets separately, and each asset has its own page with a price chart. You can choose the currency your totals are shown in.

Yes. Their prices can move sharply and you can lose money. tazdan doesn’t give investment advice — please read our risk summary before you buy.

You trade digital assets directly with another tazdan user. The seller’s assets are held in escrow; the buyer pays; when the seller confirms the payment, escrow releases the assets. Neither side can walk off with the other’s money.

Escrow holds the assets until both sides confirm. If either side disputes, the trade goes to our team, who review the evidence and decide where the escrowed funds go.

Nothing, unless you opt in. If you do, your location is rounded to about 1 km, is never shown to anyone and is never stored precisely — other people see only a rough distance, such as “within 5 km”.

Your first name and last initial, how many trades you’ve completed and your completion rate — not your full name, phone number or exact location.

Sellers. The Buy tab lists people selling, so you buy from them.

At today’s setting, 0.5% of the trade amount, paid by the seller when the trade completes.

Named goals — “Hajj”, “New car”, “Summer in Istanbul” — with a target and a progress bar. Money in a goal stays in your wallet but is set aside, so you can’t spend it by accident.

Yes. Turn on auto-contributions and the app moves an amount you choose into the goal on a schedule.

Yes. Lock it until a date, behind a step-up code, or both — so the money stays put until you really mean to use it.

No. tazdan doesn’t pay interest or returns on goals. They’re for setting money aside, not for investing.

tazdan cards — virtual and physical — are designed to let you spend eligible wallet balances wherever cards are accepted, through a regulated card-issuing partner. Cards aren’t available yet and depend on that partner and on approvals.

We don’t have a date. Card issuing depends on a partner agreement that isn’t in place yet. The waitlist will hear first.

Card fees will be set with our issuing partner and published before cards launch.

Yes. Businesses get a verified business profile (KYB), a team with roles, bulk pay to tazdan customers with a second-person approval step, and an API with signed webhooks — all working in the current app build.

You enter or upload the payments and preview them, and the funds are reserved. Above a threshold, a second owner or admin approves in the app before anything moves — the maker-checker rule. Compliance checks can hold a batch for review.

Owners, admins, analysts and developers each have their own permissions. You invite people to the team and can change or remove their role at any time.

Not yet. The Payouts screen is a record of your business payouts — filter, open and cancel pending ones — but invoicing isn’t built.

Yes — /api/v1 for balances, rates, payouts and webhooks, with idempotency keys. API keys are scoped, expire and are tied to a role: a key can never do more than the person who created it. Keys are shown once and stored only as hashes.

Each one is signed with HMAC-SHA256 in a Tazdan-Signature header. We send only to HTTPS endpoints and retry failed deliveries.

Not yet. Bulk pay goes to tazdan accounts today; payouts to outside bank accounts aren’t built.

Every movement is recorded in a balanced double-entry ledger that the database enforces. No operator can edit a balance; corrections need a second person. Customer money is kept apart from tazdan’s own, and trading halts automatically if the books ever drift.

No deposit insurance or protection scheme applies to tazdan today, and we won’t pretend otherwise. How customer money is safeguarded will depend on the licensed partner we launch with in each market; we’ll publish those arrangements when they’re in place.

No — and that’s on purpose. We verify who you are and screen payments, as every responsible money service must. What we protect is your privacy from the people you deal with: pay and get paid by @handle without sharing an IBAN or phone number; P2P shows only your first name and last initial; “Near me” uses a rough, opt-in location that’s never shown. We verify who you are once, so nobody else needs to know.

Your data is encrypted in transit and at rest. Inside tazdan, staff see your contact details only if their role allows it. We share data only as our privacy policy describes — for example with verification and payment partners, or with regulators when the law requires.

One tap hides your balances everywhere in the app — handy on a bus or in a queue. Long-press a figure to peek. Market prices stay visible.

Never. We won’t ask for your password, 2FA code or recovery code by email, phone or chat. If someone does, it isn’t us — report it to support@tazdan.com.

Passwords are hashed with bcrypt, sessions are short-lived and refresh tokens rotate — if an old token is ever reused, every session is signed out. Rate limits and automatic blocks slow down anyone guessing.

Email security@tazdan.com with the steps to reproduce it, and please give us time to fix it before sharing details.

Sending to another tazdan user is free. Withdrawals, conversions, P2P and transfers abroad have the fees shown on our fees page — and the app always shows the exact cost before you confirm.

No. There’s no fee for keeping a balance and no inactivity fee.

From the live parallel-market mid rate, plus a disclosed margin. You see the rate you get and the final amount before you confirm. Our published rates show the market — they’re not advice.

They may. Today’s figures are the settings in our pre-launch build. Final fees, limits and eligibility will be published before launch.

Libya. The app is built for many currencies and countries, and we plan to expand across the Middle East and North Africa through licensed partners — corridor by corridor.

Libya is our first market, and which features are available depends on the country — the app shows you as you sign up. Send-abroad corridors connect Libya with the UK, the euro area, Egypt, Turkey, the UAE and Tunisia, and open one by one.

We haven’t set a public date. Launch depends on licensing and partner readiness. Join the waitlist and you’ll hear first.

Not yet. We’re engaging with the Central Bank of Libya on licensing, and services that need a licence will run with or through licensed partners. We don’t claim any licence or approval we don’t hold. Our partners page shows the current status of each.

tazdan is designed to work with banks, payment companies, card issuers, liquidity providers and payout operators. Where a service needs a licence, it’s delivered with or through an appropriately licensed partner in that market.